Missing PartsUpdated 5 hours ago

We take great care to ensure that every order is accurately built, packed, and shipped with all necessary parts and hardware included. Because many of our products are handcrafted and individually hand-packed, there is a small possibility that a part may occasionally be missing or incorrect.

If you receive an order with missing or incorrect parts, please submit a support ticket as soon as possible with your order number and a description of the issue. If available, including photos of the packaging and the items received helps our team quickly identify what went wrong and speeds up the resolution process.

Once your ticket is received, our team will review your order details, verify the missing or incorrect components, and coordinate with our warehouse or manufacturer if needed to send replacement parts or provide an appropriate solution. Our goal is to resolve these issues promptly so you can fully enjoy your product without delay.

These issues are uncommon, but they can occur due to the hand-built and hand-packed nature of our products. We appreciate your understanding, and we encourage you to keep all original packaging until your issue has been fully resolved.

Submit A Ticket with us!