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The Porch Swing Company

Cancellation Policy

Return & Exchange Policy

California Proposition 65

Terms of Use

Product Warranties

Freight Shipping Policy

Privacy Policy

Secure Shopping Promise

Company Policies

Enhanced Checkout

Order Never Received (Delivery Issue)

Update Payment Method/Billing Address

Checkout Issue: Add to Cart

Unexpected Freight Bill

Affirm Payment Plan

Update Shipping Address

Order Status

General Shipping Information

Expedited Production/Shipping

Route: Filing a Claim

Checkout & Shipping

Product Material & Wood Information

Product Maintenance

Rope / Chain Length

Product Color Accuracy

Hanging Hardware

Rope Hanging: Knots

Product Covers

Hanging: Rope Versus Chain

Hanging: 2-Point Versus 4-Point

Swing Bed Cushion Sizing

Pressure Treated Wood

Product Spacing

Cushion Perfect: Densified Fiber Filling

Stainless Steel Upgrade

Porch Swing Cushion Sizing

Product Samples

Replacement Parts

Material Duribility

Cushion Fabric Information

Hardware Information

Products

Order Issue: Missing Parts

Order Issue: Damaged, Broken, or Defective

Order Changes

Item Issue: My Ropes are too Short

Item Issue: My Chains are too Short

Missing Parts

Order Issues

Trade Program Overview

Bulk/Trade Quotes

Sales Tax Exemption

Trade Program: 7 Things to Know

Trade Program

Contact Support

Discount Codes

Refunds

Receipts

Website Issues

Item Out of Stock

Influencer/Affiliate Program

My Account

General Hanging Questions

Store Front / Physical Locations

Unsubscribe

Lead/Production Times

Product Customization

Product Installation / Assembly Help

Required Assembly

Washing Fabric

About Us: The Porch Swing Company Difference

Retroactive Discounts

$50 Cash Back: Fondue Program

General

Route: Package Protection

Route: Package Protection copy

What is Route Package Protection?Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happ

What is Route Package Protection? Route&apos;s Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we&#x2019;ve partnered with Route to offer added assurance that you&#x2019;re supported, no matter what. &#xA0;You can choose to add Package Protection at cart/checkout.You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you&#x2019;re tracking via the Route App or online Route&#x2019;s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven&#x2019;t downloaded the app yet? <a href="https://apps.apple.com/us/app/route-visual-package-tracking/id1449803898" style=" text-decoration: none;">Download here</a>Purchased Route&apos;s Package Protection and looking to file a shipping issue online?&#xA0;<a href="https://claims.route.com/" style=" text-decoration: none;">File here</a>How Does Route Work? If your Route-protected order ends up lost, damaged, or stolen, Route&#x2019;s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. &#xA0;Need to file a claim? &#xA0;<a href="https://claims.route.com/" style=" text-decoration: none;">File here</a>How Does Route Process Refunds or Reorders? Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled. &#xA0;In both cases, the Route Premium cost will not be refunded.&#xA0;Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders, including shipping, taxes, and Route Shipping Protection.

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