Order Never Received (Delivery Issue)Updated 5 hours ago

Receiving a delivery notification without your package can be frustrating. Before the Contact Form, please complete the checklist below. In many cases, the package can be located using these steps.

Delivery Issue Checklist

Please verify the following:

• Check the tracking information provided in your shipment confirmation email.
• Confirm that the shipping address on your order is correct.
• Inspect the delivery area thoroughly. Packages may be left near garages, side entrances, back doors, sheds, porches, or mailboxes.
• Check with household members or neighbors who may have accepted the package on your behalf.
• Allow up to 24 hours after a package is marked "Delivered." Occasionally, carriers mark packages as delivered before they reach the final destination.

If you have completed all of the above steps and still cannot locate your package, please submit a support ticket.

Split Shipments in Transit

Orders containing multiple items may ship in separate boxes, even when they share the same tracking number.

Each shipment is assigned a Master Tracking Number, which displays all packages associated with the order. Individual boxes within the shipment may have different statuses.

Tracking Status Definitions

In Transit
Your package is on its way and should arrive by the estimated delivery date provided by the carrier.

Pending
Your package may be delayed but is still moving through the carrier's network. If this status remains unchanged for more than 3 days, please submit a support ticket.

Shipping Exception
A delivery issue has occurred, such as a delay, routing error, or unsuccessful delivery attempt. If this status remains unchanged for more than 2 days, please submit a support ticket.

Delivered
The carrier has marked the package as delivered.

For additional shipment information, you may contact the carrier directly | FedEx: 800-463-3339

What Happens Next?

Once a support ticket has been submitted, a Customer Support Specialist will review the Delivery Issue Checklist with you to confirm the package cannot be located.

If the package cannot be recovered, you will be offered the best and quickest solution we can provide, and we will handle any shipping claims.