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Checkout & Shipping
Enhanced Checkout
Why Add Enhanced Checkout Premium?. At The Porch Swing Company, we want you to shop with complete confidence. That’s why we offer Enhanced Checkout Premium — a small, optional upgrade at checkout that delivers significant peace of mind and protection
Order Never Received (Delivery Issue)
Receiving a delivery notification without your package can be frustrating. Before the Contact Form, please complete the checklist below. In many cases, the package can be located using these steps. Please verify the following:. If you have completed
Update Payment Method/Billing Address
Once an order has been placed, we are unable to change the payment method or billing address associated with the order. In most cases, if your payment was successfully processed, there is no need to update the billing address. The billing information
Checkout Issue: Add to Cart
While online shopping is designed to be convenient, occasional issues can occur when selecting product options or adding items to your cart. If you are experiencing difficulty adding an item to your cart, it is often due to one or more required produ
Unexpected Freight Bill
If we need to ship freight, all of our products will include free curbside freight delivery. This means your order will be delivered to the end of your driveway, and you will be responsible for unloading the item from the freight truck and inspecting
Affirm Payment Plan
We have partnered with Affirm to bring our customers another way to make purchasing items more convenient. Investing in quality outdoor furniture is easier when you have flexible payment options. That's why The Porch Swing Company offers financing th
Update Shipping Address
If your order is still in production. We do work to accommodate every request as quickly as possible. Shipping addresses are able to be updated at no additional cost up until the date the order is prepared to ship. You can Submit A Ticket to request
Order Status
Many of our products are made-to-order and handcrafted by skilled Amish craftsmen. Because of this, production and shipping times can vary depending on the specific item you purchase. All estimated production times are listed on each product page and
General Shipping Information
At The Porch Swing Company, we work with craftsmen and manufacturers across the country to ship our products directly to our customers. While we generally utilize FedEx whenever possible, the carrier used for an order will vary depending on the produ
Expedited Production/Shipping
At Porch To Patio, we offer free standard shipping on all products, regardless of size or order value. Whether your item ships via ground or freight, there are no additional shipping charges at checkout. We provide free shipping as part of our commit