General

Contact Support

Our Support Specialists team is proud to offer catered assistance with orders from browsing all the way to installing and enjoying your product! We are available via phone, chat, or email during standard business hours, Monday - Friday from 9 AM - 5

Discount Codes

We appreciate your interest in our products and understand that everyone loves a great deal. Here's what you need to know about discounts and promotions at The Porch Swing Company. Because our furniture is handcrafted and made to order, we do not off

Refunds

Once a refund has been confirmed with a Customer Support Specialist, you can anticipate seeing the credit back to your original payment method within 2-5 business days. If it has been over 5 business days since confirmation, contact your support agen

Receipts

Most orders arrive without a printed receipt or packing invoice. Your proof of purchase, or order confirmation, is sent to the email address provided at checkout for easy access anytime. However, we understand that email can get lost over time. If yo

Website Issues

We understand navigating the online world can sometimes be a bit frustrating, especially when you run into technical difficulties. We have found that sometimes certain pages will "glitch", when browsing or attempting to add an item to your cart. We r

Item Out of Stock

We are proud to offer a wide selection of products, many of which are made to order. From time to time, an item may become unavailable due to material shortages or temporary production pauses from the craftsman or manufacturer. When this happens, the

Influencer/Affiliate Program

Are you a lifestyle content creator, media outlet, or industry analyst interested in partnering with us? If you have a passion for home décor and would like to share our products with your audience, we'd love to hear from you. To inquire about partne

My Account

We offer the option to create a free account to help you easily keep track of your past and current purchases. Having an account allows you to view all of your order details in one convenient place. While creating an account is not required to place

General Hanging Questions

Installing a porch swing for the first time often comes with a lot of questions, such as where to place mounting hooks, how to ensure the swing is level, and whether your space can safely support the combined weight of the swing and its users. Becaus

Store Front / Physical Locations

We are an online-only retailer and do not operate physical showrooms where products can be viewed or tested in person. We understand that purchasing outdoor furniture online can feel challenging without the ability to see or experience the item first

Unsubscribe

We strive to send our newsletter subscribers relevant and valuable updates, including new product announcements, special promotions, and exclusive sales. However, we understand that preferences change, and you may no longer wish to receive these emai

Lead/Production Times

Many of our products are proudly made to order and ship within an estimated lead time listed on each product page. This lead time reflects the number of business days required for production and does not include shipping or transit time once the item

Product Customization

We take pride in offering a wide range of customization options on each product page, making it easy to tailor your selection to your needs. With thousands of available combinations, your ideal setup is just a few clicks away. At this time, we are on

Product Installation / Assembly Help

While we are happy to provide assembly instructions, product information, and general installation considerations, we are unable to provide specific installation advice or recommendations. Every installation environment is unique, and factors such as

Required Assembly

Our furniture is designed for simple, straightforward assembly. To help keep shipping costs low and maintain free shipping for our customers, most items are shipped partially assembled, but not fully assembled. Each piece is carefully packaged and ma

Washing Fabric

For light dirt, dust, or spills:. To protect the fabric and stitching:. All cushions should be cleaned by hand only. For tougher stains:. All of our cushion fabrics are designed for outdoor use and offer resistance to:. However, proper care is still

About Us: The Porch Swing Company Difference

Since 2008, The Porch Swing Company has helped customers create beautiful outdoor spaces with handcrafted porch swings, swing beds, rocking chairs, gliders, and outdoor furniture. We partner with skilled craftsmen and trusted manufacturers across the

Retroactive Discounts

We understand it can be frustrating to see a product go on sale after you've placed your order. However, due to the made-to-order nature of our products, our discounts are offered at specific times on select items and cannot be applied retroactively

$50 Cash Back: Fondue Program

Knowledge Base Article: $50 Cash Back Gift Card Promotion with Fondue. The Porch Swing Company has partnered with Fondue to offer a $50 Cash Back reward as a prepaid gift card. This is not an instant discount or promo code. It is a post-purchase cash